Managed service provider / Syracuse and Ottawa
Every provider lists the same services. The difference is who picks up.
Clickdriven runs the technology behind organizations that do not have an IT department. Same service list as everyone else. A named engineer who knows your building, documentation you own outright, and response times we put in writing.
- 1 hourresponse when work is stopped
- 24/7monitoring on every managed device
- 3 regionsNew York, Ontario, Quebec
Services
Six things, each with a page that explains it properly
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Managed IT and helpdesk
A support desk your staff can actually reach, plus the background maintenance that stops tickets from being created in the first place.
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VoIP phone systems
Hosted and on premise phone systems with call flows built the way you actually answer calls, on handsets, softphones, and mobiles.
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Microsoft 365 and cloud
Tenant administration done properly: licensing that matches headcount, mail that gets delivered, and files where people can find them.
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Cybersecurity
Layered protection across endpoints, mail, and identity, with someone on the other end when an alert turns out to be real.
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Backup and business continuity
Backups that are verified rather than assumed, with a written plan for how the business keeps running while systems are being restored.
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Networks and Wi-Fi
Firewalls, switching, wireless, and site to site links designed for the building you are actually in, not a diagram from a brochure.
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What is actually different
Anyone can list services. These are the commitments.
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01
A named engineer
You get a specific person who has walked your building and knows where the rack is. Not a queue that starts every call from zero.
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02
Documentation you own
Diagrams, credentials, and procedures stay current and get handed over on request. Leaving us should be easy. That is the point.
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03
Response times in writing
One hour when work is stopped, four business hours otherwise, written into the agreement rather than described on a sales call.
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04
Plain pricing
A per user monthly fee that covers support and maintenance. Projects and hardware quoted separately so you always know which is which.
Getting started
Four weeks from first call to fully handled
Nothing gets redesigned in week one. We find out what you have, stabilize whatever is fragile, put monitoring in place, and only then talk about improvements.
Book the site walk- 01
Discovery
We inventory every device, licence, and line. You keep the inventory whether or not you sign with us.
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Stabilize
Backups first, then patching, then anything one failure away from an outage.
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Instrument
Monitoring and alerting go in, and your systems appear on our board.
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Run
Scheduled maintenance, a named engineer, and a quarterly review with real numbers in it.
Coverage
Two bases, cross border reach
Most support is delivered remotely. When something needs hands on the equipment, someone drives. We work with organizations on both sides of the border and understand that the rules are not the same on each.
- Syracuse, New York
- Ottawa, Ontario
Want a straight answer about your current setup?
Send us what you are running. We will tell you what is fine, what is aging out, and what is a real risk. No charge for the conversation.